Become a Help Desk Engineer

At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. Remote IT help desk technicians provide technical support over the phone or Web. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Your employees are at the heart of your business and one of your greatest assets. Productivity barriers that hinder their effectiveness must be addressed. Systems Engineering’s Help Desk service streamlines the support of your organization’s dynamic workforce to address any IT related issues.

Their primary goal is to get your specific problem resolved as quickly and efficiently as possible. A help desk service operation assists with quick fixes to end user IT issues. For example, if you forgot your password and needed to reset it, you would contact a helpdesk for assistance. The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics ). If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.

Help Desk Technician Salary

An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business. A help desk solution is the main point of contact for service requests and user issues. Professional written and interpersonal skills are essential when communicating with customers and clients. Experience installing and configuring computer systems and applications for a large company.

Empathy is a taught ability that does not come easily to everyone. Active listening abilities are the easiest method to become more sympathetic. When actively listening, you should be able to repeat what has just been spoken. As you improve your active listening abilities, you’ll realize that end-users will give you almost all you need to know to solve their problem. This not only increases empathy but also allows you to acquire more knowledge while asking fewer questions. IT professionals who choose to be patient with themselves and others are better equipped to swiftly get to the bottom of problems and discover solutions.

Reliable. Effective. Knowledgeable.

This means that the top-earning help desk engineers make $66,000 more than the lowest earning ones. Perhaps the hardest question to answer when deciding on a career as a help desk engineer is “should I become a help desk engineer?” You might find this info to be helpful. When compared to other jobs, help desk engineer careers are projected to have a growth rate described as “faster than average” at 10% from 2018 through 2028. What’s more, is that the projected number of opportunities that are predicted to become available for a help desk engineer by 2028 is 83,100. Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software. Configure, establish and manage local area network connectivity and remote access per customer configuration requirements.

• Handle and help desk engineer end user issues via telephone, incoming tickets and onsite support within SLA. Helpdesk engineer provides technical support of complex work problems involving computer technology to include workstation & server hardware, networking hardware, networking infrastructure and various operating systems software. A service desk engineer typically works multiple shifts during a month.

Get past resume screeners.

Resolve issues or escalate it to the appropriate team for resolution. Manage and maintain consistency of software configurations for the Citrix & VMWare environments. Then choose from 10+ resume templates to create your Help Desk Engineer resume. What your skills are worth in the job market is constantly changing.

Some other companies you might be interested in as a help desk engineer include IBM, CompuCom Systems Inc, and DXC Technology. These three companies were found to hire the most help desk engineers from the top 100 U.S. educational institutions. Developed customizable hardware and software packages for the customer. Analyze, diagnose and resolve problems on hardware, software, OS, applications and devices.